What is it?

Software that manages your service business.

How does it work?

Each customer has 24x7 access to enter and check status of open, closed and new incidents. You can set up cell phone alerts (currently available for Cingular and Nextel systems) so when your customer enters a service ticket your field representatives will be immediately alerted. You can also set up an automatic e-mail message notifying your customer that you have received the alert and you are addressing the issue promptly.

Features:

• The TechTracker is available from any internet-connected PC 24x7, 365 days a year.
• Your customer base is secure.
• Customers can only see their own jobs (trouble tickets).
• Instant-alert features allow management real-time tracking of new incidents.
• Management can access statistical reporting to determine service levels. For example, how long is it taking to complete jobs? How many jobs are open, closed, active and inactive for each client?
  

Benefits:

• Immediately increase customer service.
• ROI guarantee: no more "forgotten" service calls.
• No more "forgotten" invoices for parts or services.
• Trend analysis allows you to better plan your business.
• Track the productivity of your technicians.
• Give your sales staff another way to monitor customer service.

Knowledge is power. Take control of your business with the Technician Tracker.

Would you like to learn more about the Technician Tracker and how it can benefit you? Contact us at 770-831-1036 to have a sales representative assist you.